Contact center outsourcing
Skycurrent runs inbound and outbound calls, live chat, technical support and appointment handling with its own trained teams. Multilingual coverage, transparent reporting, one week to launch.
Take a single service or the full desk. Every engagement includes a named account manager, agreed service levels and weekly reporting.
Customer service, order and delivery enquiries, complaint handling and overflow cover during your peaks.
Lead qualification, win-back campaigns, renewals and follow-up calls run against your own scripts and targets.
Tier 1 and tier 2 troubleshooting with escalation paths into your engineering team and full ticket history.
Booking, rescheduling and reminder calls synced to your calendar or clinic system, with no-show follow-up.
Pre-legal payment reminders and instalment arrangements handled politely, on script and on record.
Written channels answered by the same team as your calls, so a customer never repeats their story twice.
Agents are assigned to your account and trained on your product. They stay with it, so knowledge builds instead of resetting.
Answer rate, average handling time, resolution and call recordings are visible to you weekly, not summarised after the fact.
English and Turkish desks as standard, with additional languages arranged per account for cross-border operations.
Access-controlled systems, signed confidentiality terms and GDPR-aligned processes for every account we take on.
We map your volumes, channels and busiest hours, then agree what good service looks like in numbers.
Call flows, escalation rules and system access are prepared with your team and signed off before launch.
Your assigned agents are trained on the product, tested on live scenarios, then take real traffic in stages.
Weekly reporting and monthly reviews. Scripts, staffing and hours adjust as your volumes move.
From single-site SMEs to enterprise operations running in several countries.
Order tracking, returns and campaign-day overflow without adding permanent headcount.
Appointment booking, reminders and patient enquiries handled with confidentiality in mind.
Policy questions, renewals and pre-legal collections on recorded, auditable processes.
A professional front desk for companies too small to staff one around the clock.
Dedicated teams, defined service levels and integration with your existing CRM and telephony.
English-language desks for companies selling into markets where they have no local office.
A small management team, so you always know who is accountable for your account.
Managing Director
Commercial owner of every account and the first point of escalation.
Head of Operations
Plans shifts and staffing so your service levels hold through peaks.
Quality & Training Lead
Scores calls, coaches agents and keeps scripts current with your product.
Client Accounts
Your weekly contact for reporting, changes and new requirements.
Most accounts are live within five working days of signing. Larger operations with system integrations usually take two to three weeks, and we agree the date in the discovery call.
No minimum volume. Pricing is per agent or per handled contact, and short pilot periods are available so you can test the service before committing.
Yes. Agents can work in your CRM, helpdesk and telephony with access you control, or on our platform and export records to you.
Standard business hours, extended evenings or full 24/7 shifts, including weekends and public holidays. Coverage is set per account and can change with the season.
Calls are recorded and scored against a shared quality form. You receive the scorecard weekly and can listen to any recording yourself.
OPERATIONS
How to size a temporary desk from last year's call data instead of guesswork.
QUALITY
Answer rate, handling time, first-contact resolution and what customers actually said.
CHANNELS
Written channels need different scripts, staffing patterns and response targets.
Send a short note with your volumes and channels. We reply within one business day with a staffing outline and price.
Prefer a call? Include your number and a good time, and we will call you.
